To ensure the success of all engagements, Xsimple utilizes a simple four-step process with its clients. The cornerstone of each of these steps is communication between Xsimple and the client. We have found that following these steps ensures that a successful solution is implemented resulting in client satisfaction.
Step One: We listen!
Our approach begins with a comprehensive analysis of your needs and objectives. It is important that we understand what you want so we can help you determine the solution that makes the most sense for you and your budget. In short, before we can solve a problem, we need to know what the problem is and what is causing it.
Step Two: Planning!
After ascertaining your needs in step one, we will provide you with a plan to achieve your objectives and solve the problem. It is important that this customized solution not only solves the problem identified in step one, but is affordable and usable by you and your staff.
Step Three: Provide the Solution!
Once you have agreed to the plan in step two, we will immediately get to work on providing you with a solution. Your solution will be built by using best practices and proven tools well established in the market place. It is important to note that Xsimple is impartial insofar as third party tools. We want to find the right tool for you not the right tool for Xsimple.
Step Four: Client Satisfaction!
Once we have provided you with a solution in step three, we will make sure that it solves the problem identified in step one and ask for your approval. We will not be satisfied until you are satisfied.